![]() ![]() If you continue to have issues, please contact our Support Team. Once you log in to the SumUp App again, try to take a card payment to see if your card reader connects to your device. If you’re still experiencing connectivity issues, please restart your smartphone or tablet. You might need to confirm the connection by tapping the green tick on your card reader. Make sure that the last 3 digits that are shown on your screen match the last 3 digits of your card reader’s serial number.Ĭonfirm the pairing request on your smartphone or tablet by tapping “Connect”. ![]() Go to “Payment Methods” and tap on “SumUp Air”. In the SumUp App, tap on the profile icon in the top corner of the screen. Reconnect the SumUp Air to accept card payments again:Įnable Bluetooth on your phone or tablet. Please wait for a second beep before reconnecting the reader to your phone. Due to a Bluetooth pairing issue in iOS 9, PayPal Here users may experience problems when trying to connect their card reader with an iPhone or iPad that is. Now the Bluetooth chip in your card reader is reset. Release the power button once you hear a beep. Now press and hold down the power button of your card reader until you see "Release for BT" on the display. Make sure your card reader is not charging. Turn off Bluetooth on your phone or tablet. Step 1: Reset the card readerįollow these steps to reset the Bluetooth chip in your reader: The BT Pairing Required message appears on the card reader. Turn the Ingenico iCMP card reader on by pressing the power button on the right. On the iPad, open settings and turn on Bluetooth. If you're experiencing issues with your card reader, try these steps to try to fix the problem. Ensure that your Ingenico iCMP card reader is adequately charged. ![]() For more details, check out SumUp Air: Manual. A low battery level can cause connectivity issues which is why we recommend charging your reader. ![]()
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